Every year a few Storage Mart self storage customers wait too long to get their Christmas presents out of their storage units. After the stores close around mid day on Christmas Eve, the StorageMart call center is still answering the phones. Without a doubt a call comes in from someone who forgot what the access hours are and can't get on the property because it is all locked up.
Each year, many people put their Christmas gifts in storage to make sure the recipients do not discover the gifts before it is time to open them. Many self storage customers take their storage units for granted and forget to pay the rent on time. This results in denial of access to the property.
Property managers are often unable to make a special trip back to the Storage Mart property to accept payment and reestablish access once the stores close at mid-day on Christmas Eve. Often the property managers are traveling to visit family and friends and would not be able to help no matter how much they would like to help.
If a storage customer discovers the oversight during office hours, the situation can be handled easily and access can be restored immediately.
People who store their Christmas gifts at a local self storage unit are urged to take the following precautions:
1. Make sure your rent is paid up to date, so access to the storage unit is not denied for non-payment.
2. Retrieve your gifts during regular office hours so that if there is a problem, it can be rectified immediately and the gifts can be delivered
Self storage property managers are urged to inform the self storage customer of this recurring misfortune of circumstances and hopefully put an end to it. Property managers need to make it a point to inform the gift hiding customer of the holiday access hours and of the importance of staying current on rent payments. Including such a reminder could save a family's holiday season.
More information is available at SelfStorageOwner.com.