Parature, the global leader in on-demand customer support and help desk software, announced today its inclusion on the Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 25th year.
“The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year. The industry continues to be dynamic with more than 98 new companies on the list this year for the first time,” says John P. Desmond, editor of Software Magazine and Softwaremag.com.
“The top four business sectors this year are System Integration Services/IT Consulting, Application Development, Financial Applications and Security Tools/Systems. It may be the case that the difficulty companies have in developing and keeping their own IT skilled workers, is driving demand for services firms.
“Total employee head count is up 14.7% from the previous year’s Software 500, reversing the decline of last year. Sectors seeing the highest rates of employee growth included Search/Portal tools, Security/Tools/Systems, Messaging/Communications and Wireless/Mobile,” Desmond says. “In addition, about 73% of the Software 500 companies saw revenue growth in 2006.”
“The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners,” Desmond says. “It is a quick reference of vendor viability. That is content of value.”
Some 37 percent of the 2006 Software 500 companies are privately held.
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
“Parature is very excited to be recognized and ranked as one of the world’s largest software companies in Software Magazine’s Software 500,” stated Duke Chung, Parature CEO and President. “To make the list is an exceptional accomplishment, especially considering the number of successful software companies globally.
To be acknowledged in such a list provides more credence to Parature’s global leadership in on-demand customer support software. As Parature continues to grow through innovation to serve our vast market, our totally integrated, on-demand customer support software will continue to set the standard for support teams worldwide.”
The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.
Go to www.myswmag.com to subscribe to digital Software Magazine and be among the first to see the 2007 Software 500. It is being released first in the digital publication. The online Software 500 on Softwaremag.com, to be posted at a later date, is searchable by primary business sector.
The ranking is based on total worldwide software and services revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.Softwaremag.com, as well as from public documents.
About Parature, Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, and government agencies with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service.
As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 6,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit www.parature.com or call 1.877.GO.PARATURE
About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com. Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.
About King Content Co. and the Software Marketing Perspectives Conference & Expo King Content Co., owner of Software Magazine, is holding a one-day Software Marketing Perspectives Seminar & Expo at the Hyatt Regency Austin on Town Lake, on Oct. 23, 2007. To register, go to www.smpevent.com. The event offers a spin-free zone where VPs and directors of technology product management, primarily from the software industry, can share experiences and network with each other.