"Customer Focus, Inc. has released the Creating CEOs Training Program to help companies create ongoing customer loyalty", explains Dr. Richard Strand, owner of Customer Focus, Inc., about the Creating CEOs program. "Companies are realizing that knowing a great deal about the customer is not enough to create loyal customers. Recently, they have turned their attention to having better 'customer experiences', creating in the process a new term, Customer Experience Management (CEM). Creating CEOs helps employees reach this goal by 'owning the customer experience'."

The Customer Focus, Inc. Creating CEOs Training Program is a series of activities designed to enhance the level of customer satisfaction before, during and after a purchase. Customer service may be provided by a person or by automated means called self-service (websites) and is an integral part of a company's customer value proposition.

Building on its Delighting Customers Program, which has been used by such companies as FedEx Worldwide, Edward Jones, Verizon Wireless and Key Bank, Creating CEOs focuses on helping employees personally take care of any customer situation until it is resolved. It is a facilitator-led, on-site, Customer Service Training Program that equips and empowers employees to create positive memorable customer experiences. In addition to classroom training, the program provides for ongoing manager and supervisory commitment to the CEO process.

"In a world of increasingly commoditized products and services, owning the customer experience can become the key to differentiating one company from another in the marketplace. We must all become Customer Experience Owners if we are to thrive", says Dr. Richard Strand, President of Customer Focus.

The Customer Focus Creating CEOs Training Program is often integrated with management training and an employee reward program to sustain results. Follow-up is also included in the program.

About Customer Focus, Inc.:

Customer Focus, Inc. (www.CustomerFocusInc.com) is an Atlanta based international customer service and training company offering innovative customer service skill building and culture-building training programs at low cost. Their training programs combine fast-paced, multi-sensory learning design with powerful communication skills and attitudes. All their programs are based on the third-generation customer service model which combines the best features of the first and second generation models.

Customer Focus, Inc. has served world-class firms such as IBM, Ritz-Carlton, Atmos Energy and Coca-Cola, among others. Customer Focus, Inc. consultants can be contacted via E-mail or telephone.