Convergys Corporation (NYSE:CVG), a global leader in relationship management, announced today it has formed a strategic alliance with Ceon Corporation, a leading provider of product lifecycle management and fulfillment software for dynamic and bundled communications product offerings, to provide a comprehensive Enterprise Product Management (EPM) solution.
Convergys has also made a financial investment in Ceon, and jointly the two companies will drive a committed roadmap and an integrated product and solution set.
The new alliance begins with Convergys enhancing its Infinys [r] Business Support System (BSS) with additional product management capabilities by incorporating Ceon’s breakthrough Product Control Center (PCC) application. Ceon PCC is the communication industry’s leading purpose-built and standards-based system focused on enabling service providers to construct, manage, and deploy a layered product catalog that includes the full technical and commercial definition of products.
Convergys' BSS offering, with the expertise and capabilities that Ceon brings, will now include the world's most advanced and comprehensive product lifecycle management solution built for communications service providers. As a result of this alliance, Infinys' enhanced capabilities will include:
Product Lifecycle consulting
Improved order capture
Reduced new product introduction time
Enhanced product portfolio management
“As convergent services grow in popularity and complexity, operators require a single view of products and services to speed time to market of creative offers. Thus, Enterprise Product Management is a pivotal part of operators’ overall convergent strategy. Ceon brings a strategic and complementary product set to Convergys,” said Bob Lento, president of Information Management for Convergys. “It increases our ability to provide our customers the flexibility they require in a rapidly changing and strongly competitive market.”
“With Convergys, Ceon will be able to provide more than just market-leading enterprise product management technology. The two companies together bring a comprehensive set of BSS products as well as deep expertise and experience in professional services, systems integration, and consulting,” said Ceon CEO Peter Burke. “Convergys’ long-standing presence in the BSS space will enable Ceon to service all manner of service providers across the globe with an Enterprise Product Management solution, including both large and small convergent services operators.”
Convergys consulting, professional services, and technology drive true convergence while enabling operators to evolve their BSS environments with minimal risk. Built on a modular architecture, Infinys software provides unsurpassed scalability, flexibility, investment protection, and support. Using a broad range of consulting and professional services, as well as Infinys, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.
About Ceon
Ceon is a leading provider of product lifecycle management and fulfillment software for dynamic and bundled product offerings. Ceon’s breakthrough Product Control Center (PCC) solution is the communication industry’s leading purpose-built and standards-based system focused on enabling service providers to construct, manage, and deploy a layered product catalog that includes the full technical and commercial definition of products. PCC supports extended attributes, complex business rules, constraint processing, multi-user collaboration, entity revision management, lifecycle state management, a SID-based data model, and online order configuration and quote calculation support. www.ceon.com
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com