According to VoIP News, “a typical VoIP-quality testing service might measure the performance of an IP call in terms of jitter, latency and packet loss, then conclude that voice quality is perfect. But if the last-mile infrastructure between the customer's premises and the IP backbone is less than perfect, the network may be doing a perfect job of delivering hideously distorted sounds encapsulated in VoIP packets...Keynote Systems Inc.’s [service] measures the quality of actual calls between apartments in key cities in order to provide real-world data about which VoIP sounds best.”

Voice Perspective 2.0, an on-demand VoIP testing and monitoring service, helps VoIP-enabled contact centers monitor and assure call quality in a hybrid network environment where calls typically traverse both traditional PSTN and packet-switched VoIP networks.

“It is great to see VoIP News recognizing our Voice Perspective 2.0 as an innovative offering, especially as hybrid networks become more prevalent in the industry,” said Rajeev Kutty, Keynote VoIP product manager. “Our offering provides unrivaled visibility into the true experience of callers. Operations teams at service providers as well as contact centers are able to monitor the true quality of voice service, pure VoIP, Hybrid or PSTN from a wide range of geographic locations.”

Jeff Geiser, global director of VoIP and streaming media at Keynote, reiterates the comprehensive nature of Keynote’s VoIP service, saying, “Our solution is directly aimed at solving the challenges faced by VoIP service providers and enterprises that have implemented VoIP call centers; both need accurate insight into call quality to assure their customers have a positive experience. With on-demand, real-time visibility, Voice Perspective offers the valuable data that expedites issue resolution and overcomes the barriers of geographic limitations.”

About Keynote

Keynote Systems (Nasdaq:KEYN) is the global leader in on-demand test & measurement solutions for continuously improving the online experience. As an independent and trusted third-party, Keynote provides IT and marketing executives with an unbiased view into their Internet services from around the world. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers’ online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX. In addition, Keynote’s industry analysis group called Keynote Competitive Research publishes proprietary studies measuring customer experience and service levels across a wide range of industries.

Known as The Mobile and Internet Performance Authority™, Keynote has a market-leading infrastructure of 2,400 measurement computers and mobile devices in over 240 locations around the world. Keynote also maintains one of the most representative panels of online users consisting of 160,000 consumers. Keynote’s on-demand, hassle-free infrastructure allows businesses to access services they need, when they need them to pinpoint and fix mobile quality and Internet problems before they impact customers.

Keynote helps over 2,700 corporate customers become “the best of the best” by helping them improve online business performance and mobile communications quality. Keynote’s customers represent top Internet and mobile companies including American Express, BP, Caterpillar, Dell, Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone