Located in Toronto, Ontario, UHN, comprised of Toronto General Hospital, Toronto Western Hospital and Princess Margaret Hospital, has been providing exemplary healthcare for more than 200 years. The organization was seeking an interactive, customizable Web-based reporting solution to automate its Balanced Scorecard reporting initiatives and support planning, performance tracking and accountability efforts across its three hospitals. Following a competitive review, Cognos 8 Business Intelligence was selected for its sophisticated performance tracking and reporting capabilities.

“Performance measurement is a key enabler to fine-tune decision making, better track patient satisfaction and understand the effects of care delivery on patient outcomes," said Lydia Lee, Chief Information Officer, UHN and Shared Information Management Services (SIMS). “We are implementing Cognos 8 BI to improve our planning and measurement capabilities that, in turn, help us to be more responsive to our patients and the public.”

UHN is also a founding member of (SIMS), an information management and technology (IM/IT) partnership between 13 health care organizations in the greater Toronto area. Spanning the acute, rehabilitation, complex continuing, long-term and community care sectors, the group commits to identifying, planning and implementing joint IM/IT, safety and process improvement initiatives that will contribute to a coordinated and integrated health care delivery system. Another SIMS partner, Toronto Rehabilitation Institute, is also using Cognos’ BI capabilities.

“By implementing this software, we also benefit from leveraging the knowledge of our SIMS partners who already have experience with Cognos solutions,” said Lee.

Cognos staff members are working with SIMS team members to successfully implement the software at UHN. Project deliverables included developing timely, standardized management indicators with customizable reporting capabilities on operational performance, patient safety, financial performance and human resources utilization from both a corporate and functional center perspective.

“With Cognos 8 BI, UHN management will be able to align operational decision-making with the strategies of the organization,” said Leah MacMillan, vice-president, product marketing, Cognos. “Through its partnership with Cognos, UHN can automate Balanced Scorecard reporting, enhance accountability processes, and increase productivity to meet management’s reporting needs across the organization.”

Cognos' industry-leading performance management solutions have helped numerous healthcare organizations worldwide cut costs, increase operational efficiencies, and comply with government regulations. Cognos solutions can be found in such leading healthcare organizations as Intermountain Healthcare, Nebraska Medical Center, Blue Cross Blue Shield of Massachusetts, and Trillium Health Centre (Canada). For more healthcare customer success stories, please visit http://www.cognos.com/company/success/ss_healthcare.html

About Cognos

Cognos, the world leader in business intelligence and performance management solutions, provides world-class enterprise planning and BI software and services to help companies plan, understand and manage financial and operational performance.

Cognos brings together technology, analytical applications, best practices, and a broad network of partners to give customers a complete performance system. The Cognos performance system is an open and adaptive solution that leverages an organization’s ERP, packaged applications, and database investments. It gives customers the ability to answer the questions -- How are we doing? Why are we on or off track? What should we do about it? – and enables them to understand and monitor current performance while planning future business strategies.

Cognos serves more than 23,000 customers in more than 135 countries, and its top 100 enterprise customers consistently outperform market indexes. Cognos performance management solutions and services are also available from more than 3,000 worldwide partners and resellers. For more information, visit the Cognos Web site at http://www.cognos.com.