Dr. Mover, Inc. (www.drmover.com) announced today that Moishe’s Moving and Storage, the largest moving company in the NYC & Tri-State area with operations across the entire USA, has been using Dr. Mover as it’s chosen CRM (Customer Relationship Management) software.
Since implementing Dr. Mover in early 2007, Moishe’s has been able to increase sales, improve profitability, reduce costs, control pricing, make dispatching easy, and improve customer satisfaction.
By streamlining the process of identifying leads, closing orders, and empowering its company managers to drive sales productivity, Moishe’s sales have increased by an astonishing 25%.
Dr. Mover’s tools not only increase profitability, they allow managers to closely track and monitor profits and costs on a day-to-day and project-to-project basis.
With Dr. Mover software, overall costs are significantly reduced. Information flows easily and swiftly within the company by files that are shared through designated departments within the company. The software minimizes clerical effort while maximizing accuracy in information and communication. Since installation, Moishe’s sales costs have gone down a full 20%.
In addition to sales costs, “box costs” are also reduced. By precisely tracking the company’s packing material inventory, Dr. Mover is able to determine the impact of missing boxes whether workers have given them away or failed to account for them.
In its partnership with Dr. Mover, Moishe’s has been able to control pricing by enabling its managers to establish policies for the sales staff and to monitor how those policies are used from job to job. Dispatching is another area in which Dr. Mover has influenced Moishe’s bottom line. A highly sophisticated file dispatch system allows men, trucks, and job fields to be viewed concurrently and allocated with simple clicks and drops.
“The increase in sales and the reduction of costs have been outstanding, and perhaps most importantly, our customers have never been happier,” says Eugene Lemay, President of Moishe’s Moving Systems, commenting on customer satisfaction. “We can now communicate with our customers at every point in order process from lead to completed job. We then measure our own performance through surveys, allowing us to continually make improvements.”
“Moishe’s is a great example of how Dr. Mover is revolutionizing the way the relocation industry does business,” says Meir Roffe, Dr. Mover’s founder. “The average client experiences growth in sales revenue by 20% just because of our software. The results are simply spectacular.”
About Moishe's Moving System
Founded in 1983, as a one-man-with-a-van business, Moishe’s Moving Systems is now the largest moving company in the New York City & Tri-State Area. With hundreds of employees, scores of its signature red trucks, and thousands of square feet of storage, the company works with state-of-the-art technologies to assure the safety and security of its clients’ belongings. Moishe’s operates regional offices across the country and has established six specialized divisions catering to the unique moving and storage needs of thousands of individuals, families, and businesses every day.
About Dr. Mover
Dr. Mover has created the moving industry’s most advanced enterprise application—built on Microsoft’s® computing platform—focusing on maximizing efficiency, flexibility, customer service, and real-time business control. Established in 2002, the company’s management team includes former moving business owners and highly skilled software engineers who understand the needs of the moving and storage industry. Since its founding, Dr. Mover has prided itself on providing best-in-class technology solutions and the highest level of customer service