Thank heavens for the lemon law. Here's why.
You'd been over and seen Pam's new truck and it was just gorgeous. She'd called you the night before and told you all about the car warranty coverage, the extended warranty and how she was going to buy it there and then. Sure, the steering pulled to the right, but she was sure that was just because she wasn't used to it.
Yeah, you guessed it. Next thing you know, Pam was in the hospital. She was driving down the road and her right front tire gave out. Fortunately, her dealership was paying for all the costs since it was covered under the car warranty. It looks like she didn't need a lemon law attorney this time.
You've been to see Pam a few times since her accident and she still loves her truck, but it still pulls to the right. Now, Pam is no longer sure it's just the way the truck handles and you have to agree. Maybe there's something wrong with the way the axle is designed.
You insist that Pam returns to her dealer with the car warranty papers in hand - she needs to make sure they have really fixed the problem this time.
Before she does, you decide to take the truck out for a spin. It doesn't take more than a few minutes of some really difficult driving to see that the handling is way out. Regardless, the car warranty should be covering this issue. If not, you are starting to think that some lemon law intervention might be needed after all. You tell Pam to make another appointment.
Three months pass and you go with Pam to the dealer handling the car warranty repair work. The truck still pulls to the right. She's been to the dealer seven times in all.
You feel the truck's problem is getting worse. You and Pam have the car warranty papers so you know they have to cover the repairs. This time you suggest the service manager take the truck out for a spin. This time, the car warranty work will be done correctly. You vow to make sure of it.
An hour later, you learn that the service manager drove one block before the tire snapped off at the axle again. Thankfully, you and Pam were not in the truck at the time. The words lemon law have been in the back of your mind for three months and now you're going to push Pam into action.
It's time for Pam to file with an attorney and get some serious lemon law protection. You ask the dealer for the appropriate brochure. Pam has saved all of her vehicle warranty paperwork; she has her hospital bills and every record from the day she purchased the truck, so you know she can win!
You do some research on the lemon law for her. She's still nervous but the more paperwork you collect, the stronger she seems to become. She realizes with all the documentation she's kept, she will win her case. You head to a attorney who confirms it. Pam's case is cut and dry - there is no way she can lose.
This is just a cautionary tale but don't be afraid to use the lemon law when regular car warranty work is not solving a situation. If your car or truck is a dud, you need to get it repaired correctly - your life could depend on it.