As companies grow and the relationships between Configuration Items (CI) become more complex, effective Configuration Management is critical to support the business. When integrated with other key IT processes, including ITIL-based service support processes (incident, problem, change and IT asset management), Configuration Management can reduce downtime, facilitate impact analysis of proposed changes, control costs, and give users quicker incident and problem resolution. Numara FootPrints Configuration Management works with Numara FootPrints service desk software and helps organizations manage CI’s and relationships in a fully integrated configuration management database (CMDB) with minimal time to productivity. This solution features:
A graphical relationship manager for powerful dynamic visualization of Configuration Item (CI) relationships
Built-in import tool for automatic loading of CIs from a variety of sources
Ability to create and manage multiple Configuration Management Databases (CMDBs) from one Numara FootPrints project
ITIL Best Practice compatibility
Full searching and reporting

“Configuration Management is often overlooked during the initial IT planning stages, but tracking, managing and understanding CI relationships are core components of an effective service desk,” said David Weiss, president and CEO of Numara Software. “With Numara FootPrints Configuration Management, we’ve created a solution that delivers immediate results without disrupting business-critical operations.”

The “How to Really Cover Your Assets” webinar will be held on two separate days, February 19, 2008 and March 18, 2008 at 2:00 pm EST, and a recorded version of the webinar will be available.

To register for this webinar, visit http://www.numarasoftware.com/Webinars.asp .

About Numara Software, Inc.

Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises