Holly Connects, a leader in next-generation VoiceXML infrastructure for telephony and speech solutions to carriers, hosted service providers and large enterprises, today announced it has been positioned by market research firm Gartner, Inc. in the Visionaries quadrant of its report, “Magic Quadrant for IVR Systems and Enterprise Voice Portals 2008” published February 18, 2008 and authored by Gartner analysts Steve Cramoysan and Rich Costello.
The Gartner report identifies Holly’s core market as “large and/or global organizations with a requirement to service diverse telephony applications for multiple business units” and mentioned the strength of the Holly Voice Platform as a “carrier-grade, scalable, distributed, software-only platform with strict adherence to industry standards”.
“From inception, Holly’s strategy has been to combine excellence in innovative product engineering with exceptional customer service. Our customers have leveraged our leading Virtual Voice Platform technology to drive both customer care improvements and cost savings. Holly’s focus on customer satisfaction has paid significant dividends for our business world-wide which has now been market validated by Gartner,” said Lance Berks, CEO and Co-founder, Holly Connects.
“Holly has experienced significant growth in North America and Europe with increased demand for VoiceXML-based voice portals by global enterprises. We will continue to build on our market position with our R&D aimed at delivering the lowest cost of ownership, support for the latest standards and sophisticated management systems, and global leadership in scalable IVR Virtualization solutions. We are investing significantly in developing our North American and European operations, sales and marketing.”
With large-scale deployments of the Holly Voice Platform (HVP) in North and South America, Europe, Asia, Africa and Australia, Holly now handles over a billion calls per year for customers including, American Express, US Airways, Vodafone, West Interactive, Qantas and Telstra.
About The Magic Quadrant
The Magic Quadrant is copyrighted February, 2008, by Gartner, Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner, Inc.'s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the "Leaders" quadrant. In some situations, firms in the Visionary, Challenger or Niche Player quadrants may be the right matches for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner, Inc. expressly disclaims all warranties, express or implied, of fitness of this research for a particular purpose.
About Holly’s IVR Virtualization
Virtualization is taking one physical resource and making it available as multiple logical resources. Holly’s IVR Virtualization offering allows taking a single IVR infrastructure and partitioning it as a series of multiple virtual IVRs. The customer care experience for users is the same of a dedicated IVR because users of any individual virtual IVR are not aware they are using a virtual IVR. Each virtual IVR has its own port allocations, VoiceXML configuration, speech recognition and TTS behavior, alarming, management and so on. Holly’s Virtual IVR strategy allows lower cost of ownership, unparalleled flexibility, distinct reporting and analytics providing significant value to enterprises.
About Holly Connects
Holly Connects is an engineering visionary and leader in the development of standards-based, next generation voice platforms for enterprises, carriers and hosted service providers. Following strict adherence to industry standards such as VoiceXML and VoIP the Holly Voice Platform was named Next Generation IVR platform leader by Frost & Sullivan and is the only independent platform running large, complex customer deployments world-wide. Holly has deployed thousands of ports and hundreds of applications across six continents into major customer sites including Vodafone, Telstra, and US Airways. Holly customers benefit from strong multi-tenancy features, sophisticated reporting and industry leading speech recognition logging and call recording