Coradiant, Inc. the leading provider of equipment used to manage and troubleshoot web applications, today announced that salesforce.com is expanding its use of Coradiant’s TrueSightTM products to ensure that Salesforce users continue to receive outstanding customer service.
Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, relies on Coradiant products to measure the performance of the online services delivered to its customers. Coradiant TrueSight products provide detailed real-time measurement and data capture of the online service delivered to every individual customer. If there is any system or network issue that may negatively impact the end-user experience, TrueSight immediately detects, localizes, and analyzes the problem. Detailed metrics of the end-user experience are then provided to quickly root cause and correct the problem. With TrueSight in place, salesforce.com is able to deliver a high quality end-user experience to its subscribers.
“Coradiant provides an ideal solution to help us monitor exactly what our end users experience, while feeding vital information to our applications and infrastructure teams to ensure we are optimized for delivering the best user experience,” said Todd McKinnon, senior vice president of Development at salesforce.com. “Coradiant will help us continue to offer the best online customer experience, ensuring that our service levels lead the industry.”
“Our relationship with salesforce.com is well into its second year, and we are pleased to extend the solution throughout the salesforce.com service strategy,” said Mike Chuli, COO and president of Coradiant. “IT service management is at the heart of SaaS enterprises, and we value the opportunity to provide salesforce.com the equipment that helps them continue to meet the needs of their increasingly demanding customers.”
Coradiant TrueSight products are used to support IT management in hundreds of leading organizations, and Coradiant is the clear vendor of choice for end-user experience management products for today’s leading Software-as-a-Service (SaaS) companies such as salesforce.com.
About Coradiant
Coradiant is the leading provider of equipment used to manage, optimize and troubleshoot web applications. Coradiant's award-winning TrueSight products use customer metrics gathered from each web user visit as their primary data source for IT management. Coradiant End-User Experience Management products are deployed in hundreds of leading organizations and Fortune 500 companies including software as a service (SaaS), e-commerce, entertainment, finance, insurance, healthcare, and education. Coradiant is headquartered in San Diego