BigHand (www.bighand.com) has today announced that following the implementation of its award winning digital dictation workflow system at Bermans, the Top 200 firm has completely removed all document production backlogs. Savings have been made as it has been able to recruit more lawyers without increasing the firm's pool of secretaries. This combination of cost saving and enhanced productivity has been attributed in full to the functionality and flexibility of BigHand3 software.
Additionally, the move from tape dictation to the BigHand system has afforded the firm notable flexibility, including the introduction of a 'night shift' secretary, receiving and transcribing dictations at home facilitating round the clock support. One fee earner now permanently based in Scotland is able to send all dictations directly to the Manchester office. Via BigHand the firm has enhanced the provision for remote working across the board, with lawyers often submitting dictations and instructions in to the office from a number of locations.
Paul Senior, Practice Manager at Bermans, comments on the firm's return on investment:
''It's very unusual to be able to attribute tangible business benefits directly to the implementation of a new technology, but in this case I can honestly say that the investment in BigHand Digital Dictation is the best we've ever made. We're operating much more efficiently in terms of numbers and ratios. We move work between our two sites at the click of a mouse. The clients get a better service, as we can easily see what is awaiting transcription and prioritise as needed - and staff say it makes their lives easier, so there's even been a contribution to morale.
The next 12 months will be exciting for Bermans - we're about to introduce and integrate a new document management system, which will bring about further substantial improvements in efficiency.''
Prior to implementation, Bermans undertook a comprehensive review of the BigHand and Winscribe systems. They selected BigHand based on its leading product and remote working functionality, bespoke project delivery and reputation in support.
BigHand3 was voted 'Best of Breed System of the Year' at the Legal Technology Awards 2008, as well as being nominated as 'Most Customer Focused Supplier of the Year' and 'Best Implementation of the Year'. No other digital dictation supplier won an award.
Contact:
Jo Beckwith, BigHand. Tel: +44 (0)20 7940 5946
Further information about Bermans can be found at www.bermans.co.uk
About BigHand
A Microsoft Gold Partner & BlackBerry ISV Partner based out of Chicago, London, Sydney and Toronto. BigHand is the leading digital dictation vendor in the global professional services sector, maintaining the five largest sites at international law firms and with more legal installations in total than all other suppliers combined. BigHand3 was awarded "Best of Breed System of the Year" at the Legal Technology Awards for 2008, and nominated as 'New Product of the Year' at the LTN Awards 2008. BigHand was named as the fastest growing legal software developer in The Sunday Times Microsoft Tech Track 100 league tables for both 2006 and 2005. BigHand was also recognized by Deloitte as one of the 500 fastest growing software vendors in Europe in 2006. Additionally BigHand was voted "Best Legal Office Technology System 2004" from votes from over 14,000 lawyers and IT managers across the legal sector at the LOTIE Awards. BigHand's leading product also won the Society for Computers & Law IT Award in 2003 for "the most outstanding application of information technology to the law". Further information is available at http://www.bighand.com