Coordinated Systems Inc. (CSI), a call recording and quality monitoring solution provider, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.
Coordinated Systems Inc. is the developer of Virtual Observer, a call recording and quality monitoring solution for call centers. With Virtual Observer, companies can leverage their recorded calls for continuous improvement in the performance of their call center.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.
Member organizations have expertise in a broad range of technologies - including IP telephony, contact centers and mobility applications - helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"Membership in Avaya's developer community will help us build our business by enabling us to leverage tight Avaya integration and offer companies greater options in recording methodologies," said Rich Marcia, marketing director for CSI. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, emergency notification systems, communication-enabled business processes and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)--a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.
"With the involvement of companies like CSI, our Avaya developer community has become a catalyst for rapid innovation, creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership - Registered, Gold and Platinum - each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. CSI is a Gold-level member of the Avaya DevConnect program.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at http://www.avaya.com/devconnect
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com
About Coordinated Systems Inc.
Coordinated Systems Inc. (CSI) has been building great customer experiences since 1972. CSI's Virtual Observer is a call recording solution with strong quality monitoring capabilities for contact centers looking to automate their quality assurance processes. Virtual Observer works within all Avaya environments and offers customers an extremely high value for the price.