The requirements of DEX’s ISO 9001:2000 certification cover a wide range of elements, including top management commitment to quality, client focus, adequacy of resources, employee competence, process management (for production, service delivery, and relevant administrative and support processes), quality planning, product design, and review of incoming orders. It also includes monitoring and measurement of processes and products, calibration of measuring equipment, processes to resolve customer complaints, corrective/preventive actions, and a requirement to drive continual improvement of the Quality Management System.

“DEX is committed to meeting all ISO 9000 quality standards so that we manage our business to ensure the needs of our clients are met,” said Duane Pinkston, senior vice president and general manager of DEX. “This certification demonstrates that we are continually striving to achieve quality goods and services.”

About DEX

DEX® (Data Exchange Corporation), founded in 1980, is in the business of identifying and delivering supply chain solutions at the lowest total cost to its customers by leveraging engineering, systems, design, and consulting expertise. DEX solutions include forward and reverse logistics, repair, parts sourcing and sales, and asset recovery services. DEX maintains facilities on the East and West Coasts of the United States, as well as in Ireland, Shanghai and Shenzhen. For more information, visit www.dex.com.