Convergys Corporation (NYSE:CVG), the global leader in relationship management, announced today new contracts to provide customer management consulting for two Fortune Top 150 pharmacy benefit management companies.
Under the terms of the contracts, Convergys will assess enterprise-wide contact center processes and technology, recommending improvements and redesigning patient care solutions. Convergys will then help align its clients’ contact centers with key business objectives to grow market share, reduce costs, and improve the customer experience. Convergys will advise these clients on increasing the use of self-service solutions, deploying improved project management processes, and better tracking program performance as part of the effort.
Convergys leverages its expertise in relationship management and contact optimization to solve our clients’ critical customer management issues. Convergys collects, analyzes, and transforms customer intelligence into action plans that improve a company’s ability to better manage the customer experience, meet customer needs in an accurate and expeditious manner via the communication channel of each customer’s choice, and drive greater value for the company from its customer relationships.
About Convergys
Convergys Corporation (NYSE: CVG) is the global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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