Founded in 1889, Clemson University is one of the country’s top public universities, serving more than 17,000 students, 1,100 full-time teaching faculty members, and 90 technicians. Clemson deployed Vettro 360 applications on mobile devices to help facilities staff better manage the campus environment while improving operational efficiencies. Vettro allows technicians to access detailed customer and repair information, eliminating calls to the helpdesk for assignment information. Technicians minimize time spent on paper-based administrative tasks, including time and expense tracking, enabling them to utilize the majority of their workday on repairs. As a result, Clemson has more than doubled daily ticket resolutions. The use of mobile applications match real-time knowledge of worker location, worker skill sets, mobile inventory and assignment status with the requirements of each assignment to maximize the deployment and productivity of the enterprise’s field technicians.

“We are excited about our Honorable Mention for the Mobilizer Award, which recognizes the results of our implementation of mobile Service & Repair solutions,” said Bill Hughes, director of Clemson Facilities Maintenance and Minor Construction. “We chose Vettro because its technology easily integrated with our current IT architecture and facilities management processes. As a result, we’ve quantifiably increased workforce capacity, improved the efficiency of our repair and parts management processes, and enhanced service levels for students and faculty.”

The award is presented annually by Mobile Enterprise Magazine at its Executive Summit, which is designed to help executives, directors and managers discover all the ways that a smart mobile implementation can improve their businesses.

Vettro 360 for Service & Repair allows full details of job orders to be delivered directly from the trouble ticketing system to the nearest technician best suited for the job. From the field, technicians send job progress updates as they work, and automatically record associated time and location stamps, improving SLA (service level agreement) audit trails and resource optimization efforts across the entire workforce. Workers can also use plug and play peripheral devices such as barcode scanners to further reduce information capture burden and eliminates errors associated with manual data entry. Vettro 360 enabled field service workforces can leverage narrower service windows, higher rates of first time resolution, and collaboration with all customer-facing staff to deliver a superior customer experience and transform the service organization into a key competitive advantage for the enterprise.

“We congratulate Clemson University on this public acknowledgement. We’ve known for quite some time that other organizations should emulate Clemson’s use of mobility as a strategic part of service initiatives,” said Joe Rymsza, president and CEO of Vettro. “Managing a geographically dispersed campus and having the foresight to provide computing capabilities for technicians on a mobile device, Clemson deserves to be recognized as a leader and innovator in higher education.”

About Vettro

Vettro is the preferred mobile application provider of Global 2000 businesses. The company’s Vettro 360 mobile application core provides enterprises with a highly configurable application architecture that combines the benefits of a single, standards-based mobile platform with rapidly deployable workflow-focused applications. Backed by premier carrier, device, and Independent Software Vendor partners, Vettro's suite of mobile applications keeps field service, IT helpdesk, pickup and delivery, and sales workers stay productive at close to 300 leading enterprises including Bell Mobility, Carillion, Carey Limousines, Cigna, Clemson University, Cytyc, General Electric, Honeywell, Merrill Lynch, SuperShuttle, and YRC Worldwide. For more information, visit http://www.vettro.com.

About Clemson University

Clemson is redefining the term “top-tier research university” by combining the best of two models: the scientific and technological horsepower of a major research university and the highly engaged academic and social environment of a small college. With a distinctive governance system that fosters stability in leadership; unique college structures that create an unmatched climate for collaboration; and a driven, competitive spirit that encourages faculty, staff and students to embrace bold, sometimes audacious, goals, Clemson has set its sights on being one of the nation’s top-20 public universities by 2011