Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed an agreement with Activeo to resell Calabrio's workforce optimization products. Activeo is a leading France-based provider of customer relationship management (CRM) and contact center solutions in EMEA.
Activeo will offer Calabrio Workforce Management and Calabrio Quality Management products as part of its Cisco Unified Contact Center Enterprise offering. Activeo advises contact center users and providers in management and organization, conception, architecture, integration, and deployment of advanced solutions, such as IP Contact Centers and CRM solutions.
“At Activeo, we understand that contact centers expect gains in productivity and efficiency from their investments,” said Joseph Kort, CEO and president of Activeo. “By offering Calabrio Workforce Management and Calabrio Quality Management products, we can deliver solutions that help our customers achieve their business objectives without a lot of costly IT resources to support their solution.”
Activeo will also offer full support services for the Calabrio products. These include installation, design, troubleshooting and professional services.
“Activeo truly understands the formula to deliver successful contact center applications,” said Ralph Flamini, vice president of Worldwide Channels for Calabrio. “We are delighted that they have chosen the Calabrio products as the workforce optimization solution for their customers.”
The Calabrio suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and contributing to improved revenue and profitability goals. Calabrio also makes it easier for IP-based contact center organizations to deploy, support and use the software so they can realize results from their investment. For example, Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate with their teams to impact performance - all from a common desktop.
About Activeo
Activeo advises and accompanies Customer Relation decision makers and Contact Center users and providers in: management and organization, conception, architecture, integration, and deployment of advanced solutions such as IP Contact Centers and CRM solutions. Activeo provides answers to customer relation decision makers and Contact Center users. Contact Centers, using the telephone and the Web, have become strategic tools for extending market coverage in terms of sales and customer service. Activeo clients include these principal activity sectors: banking, finance and insurance, telecommunications, industry, and services. For more information at: www.activeo.fr.
About Calabrio, Inc.
Calabrio, Inc. develops and markets a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align contact center business processes and performance with business objectives. Calabrio distributes its software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 500,000 desktops. Find news and information at www.calabrio.com.