The McNett Agency, one of Oklahoma's premier employee benefits brokers, celebrates 27 years of providing employee benefits and outstanding customer service.

"The key to our success that started nearly three decades ago has been client service, pure and simple," said Bob McNett, president of The McNett Agency. "We still have many of the clients that came to us when we first started. And it's not because we offer group insurance plans that are cheaper or better."

Currently serving some 170 businesses of all sizes as their employee benefits broker, The McNett Agency has stressed excellence in customer service as the reason for their clients to stay with the firm year after year.

"Every broker gets quotes from the same limited number of employee benefits companies," said McNett. "We all show potential new customers the same plans at the same prices. The key is what the broker does after the plan is sold and the employees begin using the benefits."

According to McNett, a poor brokerage can make dealing with employee benefits one of a business's most frustrating experiences. Employees either take their problems to an administrator, who has to call the insurance company or the broker, or they attempt to call the insurance company directly with questions and complaints.

"Unfortunately, those methods can produce uneven results," said McNett. "You could be waiting on a return phone call that won't come for days, and then you get incomplete answers when somebody finally does call back."

Companies that use The McNett Agency call the agency directly for claims and employee benefit questions, not the insurance company. The customer service representative will then contact the insurance company, doctor, hospital, or other provider for the insured, and get back to employees with complete answers to their questions or problems.

"When we started with The McNett Agency many years ago, we only had three employees," said Don Bertalotto, vice president of a local oil company and a long-time McNett client. "As we grew, we stayed put. I have never experienced anywhere the kind of service that I receive each and every time I call them."

"Imagine the time it takes to operate 30 restaurants," said Rick Verity, president of Pamax, Inc. "The McNett Agency increases our cost efficiency. They treat us as if we were their only customer."

For more information, contact The McNett Agency at 866-497-7119, or visit them online at http://www.grouphealthinsurancetulsa.com.

About the Company:

The McNett Agency was built on the concept of delivering personalized service to the group employee benefits market. In business for 27 years, The McNett Agency currently serves approximately 160 Oklahoma businesses for their group health, life, dental and disability plans.

Press release provided by Xeal Inc. (http://www.xeal.com)