The Aberdeen study surveyed more than 200 IT and networking professionals to identify best practices for enterprise network performance management. Aberdeen broke the organizations surveyed into Best-In-Class, Industry Average and Laggard categories based on their success rates in solving issues with application performance and network hardware before end users are impacted. Corroborating what NetQoS has found with its customers, Aberdeen discovered that Best-In-Class organizations achieve superior application and network performance and more cost-efficient operations than their peers, including:

• A 92 percent success rate in resolving issues with application performance before end users are impacted, compared to a 40 percent success rate for all the others
• An 89 percent average success rate in resolving issues with network hardware before end users are impacted, compared to a 19 percent average success rate for Laggard organizations
• 152 minutes less in network downtime annually compared to all others
• A 70 percent average success rate in identifying users performing unauthorized tasks on the network compared with a 29 percent success rate for Laggard organizations

According to Aberdeen, Best-In-Class organizations are successful because they are more likely than their peers to use the following tools and capabilities, which serve as a roadmap for other organizations and are all offered in the NetQoS Performance Center:

• Defined baselines for normal network performance
• Use of application response times to evaluate network performance
• Ability to segment application response times into server, network, and applications delay
• A unified platform for managing network performance and security
• Ability to measure bandwidth consumption per location and per application
• Ability to leverage flow data for network monitoring

“Organizations looking to follow Aberdeen’s roadmap have a clear path with the NetQoS Performance Center, which provides the capabilities Aberdeen recommends as essential to achieving optimal network and application performance,” said Steve Harriman, vice president of marketing for NetQoS. “NetQoS has always advocated that customers focus on performance first, rather than fault, with application response times as the first step in a strategic approach to network and application performance management. To have this position corroborated by independent research based on actual user behavior is a positive development for the market.”

For a complimentary copy of “The Real Value of Network Visibility,” please visit: http://www.netqos.com/solutions/network-visibility-report.

About the NetQoS Performance Center

The NetQoS Performance Center product suite provides global visibility, via a single Web-based management console, into the key metrics necessary to quantify network performance across an organization: end-to-end performance, traffic flow analysis via Cisco^® IOS^® NetFlow and IPFIX, device performance, long-term packet capture and analysis, and VoIP performance. The NetQoS Performance Center integrates the metrics in customized views to help organizations be more effective in capacity planning, troubleshooting, and service level management. With its role-specific views for different groups in an IT organization, such as network engineering, operations, and IP telephony management, the NetQoS Performance Center enables staff at all levels to:

• Measure end-user application response times
• Provide consistent application service delivery
• Track VoIP quality metrics to ensure VoIP quality of experience
• Understand how infrastructure changes affect network and application performance
• Isolate performance problems to the application, server, or network
• Identify the applications and users consuming bandwidth, and when
• Avoid unnecessary WAN costs
• Manage the convergence of voice, video and data
• Identify virus or denial of service attacks

About NetQoS Inc.

NetQoS software and services help service providers, government agencies, and large enterprises – including half of the Fortune 100 – improve the delivery of applications over wide area networks by enabling them to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore.