The San Diego Marriott Hotel & Marina has selected the Extreme Customer Service ® Company, American Audio Visual Center, to become their partner for audio-visual and multimedia production staging services. The 25 story waterfront hotel, marina and conference center features 1362 spacious guest rooms and suites. The hotel also boasts 110,000 square feet of meeting space, including the 23,108 square foot Marriott Hall, with a seating capacity of 2500 and a total of 54 breakout meeting rooms.
AAVC will keep an extensive inventory of the latest in audio, video and lighting technology on the property. In addition to their extensive inventory, the AAVC on-site staff will be comprised of a highly experienced technical team for turn-key meetings, presentations and show services.
"We are very excited to have American Audio Visual Center as our new partner. AAVC was chosen by our Executive Team due to their proprietary sales and marketing systems, creative approach to event and show production and their trademarked Extreme Customer Service® philosophy and branding," said Mark E. Johnson, Director of Food & Beverage, San Diego Marriott Hotel & Marina.
American Audio Visual Center has focused their sights on the San Diego market and it seems to be paying off. AAVC now has three hotel partners in the area including: the San Diego Marriott Mission Valley, the Coronado Island Marriott Resort and the addition of one of San Diego's largest convention hotels, the San Diego Marriott Hotel & Marina. The company has additional plans to capitalize on their new partnerships and the company's successful entrance into the San Diego market by looking at future possible growth and relationships in the area.
Senior Vice President of Sales & Chief Marketing Officer, Duane Tornquist explains, "San Diego is such a great meeting destination. It made perfect sense for our company to focus our energies on the Southern California market, which is close to the mother ship (speaking of the company's corporate headquarters in Scottsdale, Arizona.) Additionally, with the Marriott Hotel & Marina being next to the San Diego Convention Center, it has created a great opportunity for our traveling staging division, Team Staging, to secure San Diego bound association and corporate staging business."
The company has many hotel contracts that span a wide variety of small, medium and large full service hotels and resorts throughout North America. These properties include: the Westin Kierland Resort & Spa, the Sheraton Wild Horse Pass and the Fairmont Scottsdale Princess inArizona, the Ritz-Carlton and Fairmont Atop Nob Hill in San Francisco, multiple hotels in the Los Angeles and Sacramento area and recent additions in the Atlanta area, including the JW Marriott Buckhead and the newly remolded Atlanta Marriott Marquis which boasts over 160,000 square feet of convention space.
AAVC attributes its successful growth to a strategic and purposeful plan to grow its market share by providing hotels with much more than just audio-visual service and support. Recently trademarked with the U.S. trademark office, Extreme Customer Service ® has become the company's foundation and culture. AAVC listened to what hotels were missing in the way of a true partnership when it comes to increasing revenue, offering higher levels of sales and marketing support, and becoming a more creative and production orientated one-stop shop.
"We are not just order takers. We dive head first into every customers program with passion and creativity and offer technology that most of our competitors in the hotel and resort markets don't provide. The difference is that we have designed our company to fit what hotels need, and the byproduct is more revenue and better customer service scores for our hotel partners," explains Duane Tornquist, Senior Vice President of Sales & Chief Marketing Officer.
About American Audio Visual Center, Inc.:
American Audio Visual Center is a 15 year old privately held company headquartered in Scottsdale, Arizona. AAVC is the chosen in-house partner for some of the world most prestigious hotel and resort properties throughout North America. American Audio Visual Center's Team Staging Division travels around the globe with many of the world's top corporations, producers and meeting planners, handling all of their audio-visual, multimedia and business theater needs. American Audio Visual Center is known throughout the industry as the Extreme Customer Service ® Company.